Terms Of Use
Welcome to Poised & Plumb! Here’s What You Need to Know.
Your Account, Your Responsibility
Buying from Poised & Plumb
Errors & Updates
We do our best to keep everything on our Site accurate, but occasionally, a typo or outdated detail might slip through—whether it’s a price, product description, promotion, or availability. If we spot an error, we reserve the right to correct it, update information, or even cancel an order if necessary (even after you’ve placed it). We’ll do our best to notify you if this happens.
Colors & Styles
We’ve worked hard to make sure the colors and styles shown on our Site match real life as closely as possible. That said, screens can display colors differently, so what you see may not be a perfect match to the final product.
Mistakes Happen—Here’s How We Handle Them
Limits on Large Orders
Once your order is handed off to the shipping carrier, it’s officially in their hands—meaning the risk of loss or damage transfers to you at that point. If something goes wrong during shipping, you’ll need to work with the carrier to resolve it.
When the Responsibility Shifts
Returns & Order Issues
We do our best to get your order to you on time, but sometimes our suppliers experience delays. If that happens, we’ll keep you informed so you know what to expect. We appreciate your patience!
Supplier Delays
Some of our items are available in limited quantities, which means once they’re gone, they’re gone! If an item sells out, it may not return to the Site.
We do our best to keep the Site updated, but if you have any questions about availability, feel free to reach out at info@poisedandplumb.com. We’re happy to help!
Availability
Your Rights & Responsibilities
User Content. “User Content” means any and all information and content that a user submits to or posts on: (a) the Services and (b) on social networking sites where we have a page or presence. You will own your User Content, with the understanding that you agree that we may use and reproduce the User Content you make available on our social networking sites and on the Services. You are solely responsible for the User Content that you post, upload, link to or otherwise make available via the Service. We reserve the right to remove any User Content from the Service at our discretion.
The following rules pertain to User Content. By transmitting and submitting any User Content while using the Service, you agree as follows:
• You are solely responsible for your account and the activity that occurs while signed in to or while using your account;
• You will not submit content that is copyrighted or subject to third party proprietary rights, including privacy, publicity, trade secret, etc., unless you are the owner of such rights or have the appropriate permission from their rightful owner to specifically submit such content;
• You will abide by our Acceptable Use Policy below; and
• You affirm we have the right to determine whether any of your User Content submissions are appropriate and comply with these Terms of Use, remove any and/or all of your submissions, and terminate your account with or without prior notice.
• You understand and agree that any liability, loss or damage that occurs as a result of the use of any User Content that you make available or access through your use of the Service is solely your responsibility. We are not responsible for any public display or misuse of your User Content. We do not, and cannot, pre-screen or monitor all User Content. However, at our discretion, we, or technology we employ, may monitor and/or record your interactions with the Service.
License. You grant, and you represent and warrant that you have the right to grant, to us an irrevocable, non exclusive, royalty-free and fully paid, worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use your User Content, and to grant sublicenses of the foregoing, solely for the purposes of including your User Content in the Site and Services. You agree to irrevocably waive (and cause to be waived) any claims and assertions of moral rights or attribution with respect to your User Content.
Acceptable Use Policy. Your permission to use the Services is conditioned upon the following Use Restrictions and Conduct Restrictions: You agree that you will not under any circumstances:
• post any information that is abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, or otherwise objectionable and offensive;
• use the service for any unlawful purpose or for the promotion of illegal activities;
• attempt to, or harass, abuse or harm another person or group;
• use another user’s account without permission;
• provide false or inaccurate information when registering an account;
• interfere or attempt to interfere with the proper functioning of the Service;
• make any automated use of the system, or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure;
• use the Site or any of its contents to advertise or solicit, for any commercial purpose or to compete, directly or indirectly, with our Service;
• bypass any robot exclusion headers or other measures we take to restrict access to the Service or use any software, technology, or device to scrape, spider, or crawl the Service or harvest or manipulate data; or
• publish or link to malicious content intended to damage or disrupt another user’s browser or computer.
Feedback. If you provide us any feedback, comments, or suggestions regarding the Services or purchased items (“Feedback”), you assign to us all rights in the Feedback and agree that we will have the right to use the Feedback and related information in any manner we deem appropriate. We will treat any Feedback you provide to us as non-confidential and nonproprietary. We will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. You agree that you will not submit to us any information or ideas that you consider to be confidential or proprietary.
Indemnity. You agree to indemnify and hold us (and our officers, employees, and agents) harmless, including costs and attorney’s’ fees, from any claim or demand made by any third party due to or arising out of (a) your use of the Services, (b) your User Content, (c) your violation of this Agreement; or (d) your violation of applicable laws or regulations. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
User Content & Community Guidelines
Links to Other Sites & Third-Party Content
Disclaimers
Limitation Of Liability
Terms And Termination
Copyright Policy
Please read this section carefully—it outlines how legal claims between you and Poised & Plumb will be handled.
How Disputes Will Be Resolved
If a legal claim arises related to these Terms of Service, your use of our Site, or any products or services purchased through us, it will be handled according to the terms below.
Choice of Law
These Terms are governed by the laws of the State of Tennessee, without considering laws that might apply from another jurisdiction.
Claim Limitations
If you have a legal claim related to our Site or services, you must file it within one (1) year from when the issue first occurred. After that, the claim is permanently barred.
Legal Disputes
Agreement To Arbitrate
General
This Agreement was last updated on March 6, 2025.
Last Updated