Terms Of Use

By visiting PoisedandPlumb.com, you agree to the following Terms of Service.

Poised & Plumb (“we,” “our,” or “us”) operates this website (the “Site”) to provide educational resources, expert guidance, and services related to home renovation, remodeling, and new-build projects. These services may include digital downloads, online courses, and other offerings, sometimes provided through trusted third-party partners.

These Terms of Service (“Agreement”) outline the rules for using our Site and services. By accessing or using anything we provide, you confirm that you:

  • Understand and accept these terms.
  • Are at least 18 years old (or have a parent/guardian’s permission if you’re younger).
  • Have the legal ability to agree to this contract.

If any of that doesn’t sit right with you, please don’t use our Site or services. Otherwise, welcome—we’re glad to have you here!

Welcome to Poised & Plumb! Here’s What You Need to Know.

Creating an Account

Some features of our Site may require you to create an account. If you do, here’s the deal:

  • The information you provide must be truthful and accurate.
  • If anything changes (like your email address), please update it so we can stay in touch.
  • You can delete your account anytime by following the instructions on the Site.
  • If needed, we may suspend or close your account per our Terms of Service.

Keeping Your Account Secure

Your account, your responsibility! That means:

  • Keep your login info private—don’t share it with anyone.
  • If you suspect someone else is using your account without permission, let us know ASAP.
  • We can’t be held responsible for any loss or damage caused by unauthorized use of your account.

Taking these precautions helps keep your information secure and your experience smooth!

Your Account, Your Responsibility

Placing an Order

When you purchase a product or service from our Site, you may need to provide payment details like your credit card number, billing address, and shipping information. By doing so, you confirm that:

  • You have the legal right to use the payment method you provide.
  • We can share your payment info with trusted third parties to process your order.
  • Additional verification may be required before we confirm your purchase.

Order Limitations & Cancellations

We reserve the right to decline or cancel any order. Specifically, we may refuse orders that seem to be placed by resellers, distributors, or dealers. If we cancel your order, you’ll receive a full refund.

We may also limit the number of products or services you can buy per person, household, or order (such as when multiple purchases use the same account, credit card, or billing/shipping address). If we adjust or cancel an order, we’ll do our best to notify you using the contact details you provided.

Digital Products & Refunds

  • All sales of digital products and materials are final. They are non-refundable and cannot be returned under any circumstances.
  • It’s your responsibility to download your purchases immediately and securely back them up.
  • We are not responsible for lost or mistakenly downloaded products and cannot provide refunds for those situations.
  • Download links may expire, and while we may offer online access to your purchases as a courtesy, this is not guaranteed.

To keep your purchases safe, download them right away and store them in a secure place!


Buying from Poised & Plumb

Errors & Updates

We do our best to keep everything on our Site accurate, but occasionally, a typo or outdated detail might slip through—whether it’s a price, product description, promotion, or availability. If we spot an error, we reserve the right to correct it, update information, or even cancel an order if necessary (even after you’ve placed it). We’ll do our best to notify you if this happens.

Colors & Styles

We’ve worked hard to make sure the colors and styles shown on our Site match real life as closely as possible. That said, screens can display colors differently, so what you see may not be a perfect match to the final product.

Mistakes Happen—Here’s How We Handle Them

Unless we’ve agreed otherwise in writing, we don’t offer bulk discounts for large orders—whether it’s multiples of the same item or a mix of different items.

We also reserve the right to limit order quantities if we notice:

  • Multiple purchases from the same account
  • Orders placed with the same credit card
  • Orders using the same billing or shipping address

If we need to apply any limits, we’ll do our best to notify you.

Additionally, we don’t sell to resellers. If you’re buying with the intent to resell rather than use the products yourself, we may cancel your order.

Limits on Large Orders

Once your order is handed off to the shipping carrier, it’s officially in their hands—meaning the risk of loss or damage transfers to you at that point. If something goes wrong during shipping, you’ll need to work with the carrier to resolve it.

When the Responsibility Shifts

Having an Issue with Your Order?

If something’s wrong with your order, let us know ASAP by emailing info@poisedandplumb.com.

  • Missing Pieces? Contact us within 5 business days to report it, and we’ll work on getting you the missing parts. Depending on availability, this can take up to 14 days to process.
  • Damaged Items? We may replace the damaged part or send a new item to fulfill your order. If you prefer not to receive a replacement, the item will be treated as a return and subject to our return conditions.
  • Canceling an Order? If you cancel after 24 hours, a 3% transaction fee applies (that’s what our credit card processor charges us).

Shipping & Returns

  • Shipping costs are non-refundable—we don’t reimburse shipping fees for returns.
  • If you return an item, it must be unassembled and in its original packaging.
  • Custom and international orders are final sale—they cannot be returned or refunded. If refused or sent back, no refund will be issued.

If you need help, just reach out! We’re happy to assist however we can.

Returns & Order Issues

We do our best to get your order to you on time, but sometimes our suppliers experience delays. If that happens, we’ll keep you informed so you know what to expect. We appreciate your patience!

Supplier Delays

Some of our items are available in limited quantities, which means once they’re gone, they’re gone! If an item sells out, it may not return to the Site.

We do our best to keep the Site updated, but if you have any questions about availability, feel free to reach out at info@poisedandplumb.com. We’re happy to help!

Availability

Using Our Site

We’re happy to have you here! You’re welcome to use our Site and services for your personal use, but that doesn’t mean you own the content—we’re just granting you a limited, non-transferable, and non-exclusive right to access and enjoy it.

What You Can’t Do

To keep things fair, there are a few restrictions:

  • You can’t sell, rent, license, or distribute anything from our Site for commercial purposes.
  • You can’t modify, copy, or reverse-engineer any part of our Site or services.
  • You can’t use our Site to create a competing business or service.
  • Unless we explicitly say otherwise, you can’t copy, reproduce, or redistribute any content from our Site.

All copyright and ownership rights remain with Poised & Plumb (or our licensors), and any future updates or new features will still be covered by these Terms.

Changes & Support

  • We may update, change, or even discontinue parts of the Site or our services at any time, with or without notice. While we hope that never causes an issue, we’re not responsible for any impact that may have on you.
  • We don’t offer ongoing support or maintenance for our Site or services. If something isn’t working, we’ll do our best to fix it, but there are no guarantees.

Thanks for respecting our work—we appreciate you being here!

Your Rights & Responsibilities

Sharing Content

If you post, submit, or share anything on our Site or on our social media pages, it’s considered User Content—and you still own it. However, by sharing, you’re giving us permission to use, reproduce, and feature it on our platforms.

That said, you’re responsible for anything you post, and we reserve the right to remove content if it violates our policies.

Your Responsibilities

  • By sharing content on our Site or social media, you agree:
  • You’re responsible for your account and any activity on it.
  • You won’t post content that belongs to someone else without permission.
  • You’ll follow our Acceptable Use Policy (see below).
  • We can remove content that doesn’t comply with our terms, and if necessary, suspend or terminate accounts that violate these rules.
  • Any risks or liabilities from sharing content are your responsibility, not ours.

License to Use Your Content

By sharing your content, you’re giving us a royalty-free, worldwide license to use it in connection with our Site and services. This includes displaying, reproducing, and incorporating it into other works (like marketing materials).

Acceptable Use Policy

We want this to be a respectful, welcoming space. By using our Site, you agree not to:
  • Post anything abusive, threatening, obscene, or discriminatory.
  • Engage in unlawful activities or promote illegal behavior.
  • Harass, abuse, or harm another person or group.
  • Use another person’s account without permission.
  • Provide false information when registering an account.
  • Interfere with the Site’s functionality (such as hacking, spamming, or excessive automation).
  • Use the Site to advertise, solicit, or compete with our services.
  • Try to bypass security measures, scrape data, or manipulate the Site in any way.
  • Share malicious links or content that could harm other users.

Feedback & Suggestions

Got an idea or suggestion for us? We’d love to hear it! But just so you know, any feedback you provide becomes ours to use however we see fit—without restrictions or compensation.

Indemnity (Legal Protection Clause)

If your use of our Site leads to a legal issue (such as violating these Terms or breaking a law), you agree to cover any costs, damages, or legal fees we may incur. If we need to defend ourselves in a claim related to your actions, you’ll cooperate with us and won’t settle the matter without our written consent.

User Content. “User Content” means any and all information and content that a user submits to or posts on: (a) the Services and (b) on social networking sites where we have a page or presence. You will own your User Content, with the understanding that you agree that we may use and reproduce the User Content you make available on our social networking sites and on the Services. You are solely responsible for the User Content that you post, upload, link to or otherwise make available via the Service. We reserve the right to remove any User Content from the Service at our discretion.

The following rules pertain to User Content. By transmitting and submitting any User Content while using the Service, you agree as follows:

• You are solely responsible for your account and the activity that occurs while signed in to or while using your account;

• You will not submit content that is copyrighted or subject to third party proprietary rights, including privacy, publicity, trade secret, etc., unless you are the owner of such rights or have the appropriate permission from their rightful owner to specifically submit such content;

• You will abide by our Acceptable Use Policy below; and

• You affirm we have the right to determine whether any of your User Content submissions are appropriate and comply with these Terms of Use, remove any and/or all of your submissions, and terminate your account with or without prior notice.

• You understand and agree that any liability, loss or damage that occurs as a result of the use of any User Content that you make available or access through your use of the Service is solely your responsibility. We are not responsible for any public display or misuse of your User Content. We do not, and cannot, pre-screen or monitor all User Content. However, at our discretion, we, or technology we employ, may monitor and/or record your interactions with the Service.

License. You grant, and you represent and warrant that you have the right to grant, to us an irrevocable, non exclusive, royalty-free and fully paid, worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use your User Content, and to grant sublicenses of the foregoing, solely for the purposes of including your User Content in the Site and Services. You agree to irrevocably waive (and cause to be waived) any claims and assertions of moral rights or attribution with respect to your User Content.

Acceptable Use Policy. Your permission to use the Services is conditioned upon the following Use Restrictions and Conduct Restrictions: You agree that you will not under any circumstances:

• post any information that is abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, or otherwise objectionable and offensive;

• use the service for any unlawful purpose or for the promotion of illegal activities;

• attempt to, or harass, abuse or harm another person or group;

• use another user’s account without permission;

• provide false or inaccurate information when registering an account;

• interfere or attempt to interfere with the proper functioning of the Service;

• make any automated use of the system, or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure;

• use the Site or any of its contents to advertise or solicit, for any commercial purpose or to compete, directly or indirectly, with our Service;

• bypass any robot exclusion headers or other measures we take to restrict access to the Service or use any software, technology, or device to scrape, spider, or crawl the Service or harvest or manipulate data; or

• publish or link to malicious content intended to damage or disrupt another user’s browser or computer.

Feedback. If you provide us any feedback, comments, or suggestions regarding the Services or purchased items (“Feedback”), you assign to us all rights in the Feedback and agree that we will have the right to use the Feedback and related information in any manner we deem appropriate. We will treat any Feedback you provide to us as non-confidential and nonproprietary. We will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. You agree that you will not submit to us any information or ideas that you consider to be confidential or proprietary.

Indemnity. You agree to indemnify and hold us (and our officers, employees, and agents) harmless, including costs and attorney’s’ fees, from any claim or demand made by any third party due to or arising out of (a) your use of the Services, (b) your User Content, (c) your violation of this Agreement; or (d) your violation of applicable laws or regulations. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

User Content & Community Guidelines

We do our best to provide helpful, reliable content and services, but we can’t make guarantees. By using our Site and services, you agree that you’re doing so at your own risk.

Our Site and services are provided “as is” and “as available,” without warranties of any kind—express or implied. That means we can’t guarantee that:

  • Our Site or services will always meet your needs.
  • Everything will always be available, secure, error-free, or uninterrupted.
  • The information provided will always be 100% accurate, virus-free, or legally perfect.
  • You’ll always be satisfied with what we offer.

Some locations don’t allow the exclusion of certain warranties, so these disclaimers may not apply to you depending on where you live.


Disclaimers

To the fullest extent allowed by law, Poised & Plumb (including our team, partners, and affiliates) will not be responsible for any damages or losses that may result from using our Site or services.

That means we’re not liable for:

  • Any direct, indirect, incidental, special, or consequential damages.
  • Loss of profits, revenue, data, or goodwill.
  • Issues caused by technical problems, site downtime, or errors.
  • Any harm resulting from using (or not being able to use) our Site or services.

If, for some reason, we are found liable, our total responsibility will never exceed the amount you paid us (if anything) for the specific service or product in question.

Some jurisdictions don’t allow certain limitations of liability, so this may not apply to you depending on where you live.

Limitation Of Liability

This Agreement stays in effect as long as you use our Site and services. However, we reserve the right to:

  • Suspend or terminate your account at any time, for any reason, especially if you violate these Terms.
  • End this Agreement at our discretion, which would immediately revoke your access to our Site and services.

If your account is terminated, your User Content will be deleted from our live databases. We won’t be responsible for any loss related to that deletion.

Some parts of this Agreement—especially those related to legal protections—will still apply even after termination.


Terms And Termination

By using Poised & Plumb, you agree that any disputes or claims related to these Terms, our Site, or any products or services will be resolved through binding arbitration, not in court. The only exception is if your claim qualifies for small claims court in Maryville, Tennessee, in which case you may file there—as long as the claim remains individual (not part of a class action).

How Arbitration Works

  • The arbitration will be handled by JAMS Arbitration (“JAMS”) and conducted by a neutral arbitrator experienced in commercial contract disputes.
  • The arbitrator’s decision is final and enforceable, just like a court order.
  • Arbitration is generally faster and less complex than a traditional lawsuit.

What You Need to Know

  • No Class Actions: You agree to bring claims only as an individual, not as part of a class action or group lawsuit.
  • Confidential Process: Arbitration is private, meaning the details and outcome won’t be shared publicly (except as required by law).
  • Limited Legal Fees: Each side pays its own legal fees unless a specific law requires otherwise.
  • Arbitration Stays Intact: If any part of this arbitration agreement is found invalid, the rest still applies—except if the class action waiver is ruled unenforceable, in which case the entire arbitration clause becomes void.

What Happens If a Claim Goes to Court?

If for some reason arbitration doesn’t apply, any disputes must be handled exclusively in state or federal court in Maryville, Tennessee.

Agreement To Arbitrate

Changes to This Agreement

We may update these Terms from time to time. If we make significant changes, we may:

  • Send a notice to the last email address you provided us (if applicable).
  • Post a prominent notice on our Site.

Changes will take effect 30 days after notice is posted. If your email address is outdated or undeliverable, our attempt to notify you still counts. Your continued use of our Site or services after changes are made means you accept the new Terms.

Copyright & Trademarks

All content on this Site is Copyright © 2025 Poised & Plumb. All rights reserved.

  • Any trademarks, logos, or service marks displayed on the Site belong to us or third parties.
  • You may not use these Marks without prior written consent.

Contact Information

Poised & Plumb
Attn: Legal Department
Email: info@poisedandplumb.com

General

This Agreement was last updated on March 6, 2025.

Last Updated